Vapp Consulting Limited, a leading visa services company, provides a range of offerings including visa applications, itinerary planning (flights, hotels, insurance), and visa eligibility checks. To streamline operations and enhance customer experience, we developed a suite of intuitive tools: an AI chat assistant, a CRM, an itinerary planner, and a visa eligibility checker. This case study highlights how these solutions revolutionized their workflow and customer interaction.
The Challenge
VappConsulting.com faced challenges in:
- Efficiently onboarding and managing customer data from multiple platforms.
- Providing consistent and accurate responses to customer queries.
- Simplifying complex services like itinerary planning and visa eligibility checks.
- Improving SEO and user engagement through value-added features.
Our Solutions
1. AI Chat Assistant: Susan
We created “Susan,” an AI-driven virtual assistant tailored to Vapp Consulting’s needs.
- Platform Coverage: Integrated across the website, Facebook, Instagram, and WhatsApp, with platform-specific behavior for optimal engagement.
- Smart Query Handling: Susan answers context-based questions using preloaded information and redirects unanswered queries to human correspondents.
- Data Collection & Onboarding: Susan collects customer data through interactive conversations and automatically submits it to the CRM for seamless onboarding.
- Service Recommendations: Suggests tailored services based on visitor queries, ensuring a personalized experience.
2. Visa Applications CRM
The CRM automates the customer onboarding process, creating an account for every new customer regardless of the platform used to connect.
- Streamlined Applications: Customers can conveniently submit their visa applications through the CRM.
- Unified Data Management: Ensures all customer information is centralized for easy access and management by the client.
3. Itinerary Planner
We developed a flexible itinerary planner with a dynamic form that accepts multiple records.
- Seamless Payment Integration: Redirects customers to a payment page based on their selections, enhancing usability and convenience.
4. Visa Eligibility Checker
A questionnaire-based eligibility checker evaluates visitors’ answers to determine their eligibility.
- Action-Oriented Results:
- Eligible users are guided to proceed with visa purchase.
- Non-eligible users receive recommendations for further assistance or consultation.
- Option to retake the test if needed.
5. Visa Requirements Lookup Tool
We added a feature on the homepage for visitors to check visa requirements for any country.
- Backend Management: Built using the blog repository, enabling easy updates by client staff.
- SEO Optimization: Boosts search engine rankings and improves visibility for targeted queries.
6. Training & Support
To ensure smooth adoption of the new tools, we provided:
- Training: A two-week intensive training session for staff.
- Ongoing Support: Continued assistance to address any challenges and optimize the tools as needed.
Results
- Improved Customer Experience: Susan provided consistent and accurate support, enhancing customer satisfaction.
- Streamlined Operations: The CRM unified data management and simplified onboarding.
- Increased Engagement: The visa requirements tool and eligibility checker added value, driving user engagement.
- Revenue Growth: Faster application processes and tailored service recommendations converted more inquiries into customers.
- SEO Boost: The blog-based visa requirements feature improved organic search visibility.
Conclusion
By implementing cutting-edge technology, we empowered VappConsulting.com to deliver exceptional customer service and streamline their operations. These solutions have not only optimized their processes but also positioned them as an industry leader in visa services.
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